The objective is to understand the level of compliance of Service Centers compared to existing SOP. We list down SOP, create questionnaire with basically yes/no questions, send an observer (called mystery shopper) for evaluation. Later an index can be developed to represent overall compliance score. Comparison with competition may be needed. To view click here, to copy click here.
Service Center Evaluation – Mystery Shopping – English
- Post author:[email protected]
- Post published:December 27, 2017
- Post category:Uncategorized